FAQs - Frequently asked questions
Connect your OBDclick toolkit to the OBD2 port of your car
Download the application provided with your kit for free (100% in English)
You can now diagnose your car for free
The OBDclick interface is compatible with all vehicle makes released as from 2001, as they are fitted with a standard OBD2 connector
Where is the OBD2 port on my vehicle?
The OBD2 port of your vehicle is usually located in zone A or B (see picture below).
It may be in zone C or D on some models.
We offer a 30-day money-back guarantee for the OBDclick diagnostic interface, no matter the reason, if you are not completely satisfied with the product you have received.
We would rather have a product return than a customer who is disappointed or regretting their purchase from OBDclick.
Send the package back to us and you will be refunded within 4 working days.
The amount refunded will be equivalent to the original invoice.
You will receive a confirmation email once the refund has been processed
You benefit from a two-year full warranty on all our products.
The reference date for the start of the guarantee is the date of receipt of your package.
In addition, we offer a 30-day money-back guarantee on all our products (Learn more).
The OBDclick interface is
covered by a 2-year warranty
Your order delivered free of charge to your home in 3 to 5 days.
We also offer express delivery within 48 hours.
To track your package, a tracking number is provided within 24 hours of your purchase.
Country of delivery :
USA Free delivery
Canada Free delivery
Europe Free delivery
Rest of the world
We will always try to dispatch your order as soon as possible. For any inquiries regarding your order, our customer support representatives are happy to assist you from 9 a.m. to 6 p.m., Monday to Friday.
Your information is strictly confidential and secure.
Our Secure Server (SSL) is one of the most effective encryption software for commercial transactions over the Internet: all your personal data (card number, name, address, etc.) is encrypted to be unreadable during their circulation on the network.
When you place an order through our secure server, each page of the form indicates the URL address beginning with "https", indicating that you are connected to our SSL server. Some browsers indicate this type of connection with a key or a closed padlock.
Here are the different payment methods available on our site:
We accept Visa, Mastercard, Eurocard, American Express, Maestro and Diners Club cards. Payments are processed via a secure server that encrypts your credit card information.
Paypal is a secure electronic payment service that allows you to pay for your purchases easily, quickly and without additional costs. Your bank details are only registered with Paypal. No need to enter them for each online purchase. You pay for your purchases in two clicks, the payment is sent by a simple email address. Payments are almost instantaneous, so the seller can send the goods faster.
Paying via amazon allows you to use the address and bank details registered on your Amazon account to complete your order at OBDclick quickly and securely.
When shopping online through Safari browser, you can use Apple Pay with Touch ID on your iPhone and iPad or on your Mac without having to create an account or fill out long forms like a day without bread. And since Touch ID is also available on the MacBook Pro, you can pay for your purchases with just one touch.
You can make a SEPA transfer directly from your bank account. Simply use our IBAN and BIC codes, provided in your order confirmation email. The transfer time is generally 2 to 3 days, the status of your order is changed upon receipt of payment.